This client manufactures, markets and supports a range of customized personal computer systems. Leveraging India’s capabilities, the company started its contact center operations in Bangalore in 2000 and has plans for further expansion.

UGL Equis India has actively contributed to the company's efforts in establishing new centers at Bangalore and Hyderabad. Options needed to provide for flexibility in terms of:

• Scalability
• Rental commencement in line with take-up of space Holding deposit and footprint rent

A campus for consolidation of existing facilities is being planned at Bangalore. UGL Equis’ insights into local conditions and comprehensive financial analysis covering real estate and transportation costs backed the company’s decision to relocate.

The client and UGL UGL Equis teams aggressively negotiated fiscal incentives from the government for a proposed campus at Hyderabad. Land was allotted on a low cost basis in exchange for employment generation. The client's manpower requirements were also incorporated into the state’s IteS course curricula.

UGL Equis’ appreciation of the client's imperative to control real estate costs has fostered a strong relationship between the two companies. Since it assumed responsibilities, UGL Equis has:

• Met each of the client's challenging requirements
• Consistently delivered terms that beat market standards
• Negotiated rent-free fit-out periods and tenant improvements
• Completed due diligence for multiple corporate acquisitions
• Increased real estate lease savings totaling $4.8 Million
• Completed fit-outs for the Bangalore facility in a record 38 days
• Negotiated government economic incentives of $1 Million on land allotments

UGL Equis is to meet the client at its next growth curve in India. The team is currently counseling the firm on infrastructure availability, government initiatives and real estate developments in Tier-2 cities.